How do I send my catalog to customers on WhatsApp Business as one file instead of five separate ones?
Merge the catalog sections in [[merge-pdf]] in reading order, put the cover file first, and send the result as a document in the chat. The customer gets one file to open and keep, instead of five messages that get buried among others.
Why one file works better in a chat
Send five files and they arrive as five separate bubbles. A customer may open the bakhoor section before the cover, or save one file and forget the rest. And when they ask about a price a week later, they will be scrolling back to work out which file it was in. One file means the order is yours to choose, and a page number the customer can quote when ordering.
Arrange the sections the way customers browse
- Prepare each section as a PDF. If some sections are just product photos, turn them into a PDF with Images to PDF.
- Open Merge PDFs, add the files and bring the cover to position 1 with 'Move up'.
- Put the how-to-order and contact page last, since it is the final thing a customer reads before messaging you.
- Press 'Merge and download' and rename the file after your shop and the season, because the name shows in the chat.
A one-page cover, perfumes on 4 pages, oud on 6, bakhoor on 6 and ordering details on 2: 1, 4, 6, 6, 2.
The summary shows 5 files and 19 pages, and the customer receives a single 19-page catalog that opens on the cover.
The cover is your shop window in the chat
WhatsApp usually shows a document with a preview of its first page, so the cover is what customers see before deciding to open it. A page with your logo and the collection name in large type works better than a crowded price table. And since the tool copies every page at its own size, a portrait cover stays portrait even if other pages are landscape.
Check the size before you hit send
Photo catalogs are heavy by nature, the merged file weighs roughly what its sections weigh together, and the size appears in the result message after merging. WhatsApp caps document size, so check the current limit in the app. Even under the cap, a customer on a small data plan may put off downloading a big file. If yours is heavy, send perfumes and bakhoor as separate parts, or shrink the product photos before they become a PDF.
Common questions
Do shop links inside the catalog still work after merging?
Links placed on pages are copied with them and normally work. Open the file on your phone and tap one before sending it to customers.
Can I update one section without redoing everything?
Yes. Edit that section's file, then merge the five sections again; it takes a minute.
Does anyone see my product photos before launch?
No. The merge happens inside your browser and the files are not uploaded to any server.
