Customer documents and communication: guides

204 guides in this section. Pick the question closest to yours, or browse by tool. Page 9 of 9

• Why does the signature builder reject my phone number when it is correct?The phone in your signature becomes a call link, so it takes 3 to 20 Western digits with an optional +. Arabic-Indic digits, extensions and labels get rejected.
• How do I add a clickable WhatsApp link to my email signature?Make a wa.me link for your number, add it as a social link labelled WhatsApp in the signature builder, and customers open the chat straight from your email.
• I typed my Instagram handle @myshop and got an error; how should I enter it?The link box needs a web address, not a handle. Type instagram.com/myshop, put @myshop in the 'Shown as' box, and the tool adds https:// for you.
• Where do I get a permanent link for my logo to use in my email signature?The signature builder's logo field takes an http or https image address only. Where to host the logo, how to copy the direct image address, and which links to avoid.
• Which font should I choose for an Arabic email signature so it looks right for everyone?Why the signature builder offers system fonts only, why Tahoma is the one marked for Arabic, and what happens when a recipient's device lacks the font you picked.
• Should I use one Arabic and English signature, or two separate ones?Comparing the Both languages layout with separate Arabic and English signatures: length, direction, and when each suits the people you write to.
• What size should my logo image be for the email signature?The signature builder shows the logo 64 pixels wide and scales the height, so a square mark shows well and a wide banner shrinks to almost nothing. How to size the file.
• What is the difference between the HTML signature and the plain-text version, and when do I use each?The signature builder gives you the same details twice: formatted HTML with colour and links, and plain text with none. What exactly differs, and where each goes.
• How do I make matching email signatures for everyone on my team?Fix layout, colour, font, logo and website once, then change only each person's name, title, phone and email and download their files. A practical method for small teams.
• The 'Copy as rich text' button does not work in my browser; how else can I get the signature into my email?If your browser refuses the rich copy, copy the signature by hand from the preview, from the downloaded HTML file, or paste its source into an editor that takes HTML.
• How do I make the signature colour match my brand logo exactly?Pick the exact colour code from your logo with the image colour picker, use it as the accent in the signature builder, and check a light colour stays readable on white.
• Is a signature designed as one image in Canva better than an HTML signature?A signature designed as one image looks great to you, but it may be blocked for the recipient and its number cannot be tapped or copied. A practical comparison.