Customer documents and communication: guides

204 guides in this section. Pick the question closest to yours, or browse by tool. Page 8 of 9

• How do I put my store logo in the middle of a QR code without breaking it?The tool does not add logos itself, but it gives you a level H code that tolerates part of it being covered. How to add the logo in design software and test it.
• How big does a QR code on a business card need to be to scan reliably?There is no single official minimum. What counts is how big each module ends up, and that depends on how much the code holds. Real figures for a MeCard and a vCard.
• When I scan my QR code it shows the site name as text instead of opening the page. Why?The tool stores exactly what you type, and many camera apps only offer to open a link that starts with https. Why it happens, the fix, and how to check before printing.
• Why does a QR code with an Arabic sentence come out denser than the same sentence in English?A QR code counts bytes, not letters, and an Arabic letter takes two bytes in UTF-8. A real comparison between an Arabic and an English sentence of similar length.
• For the contact QR on my business card, should I choose vCard or MeCard?vCard 3.0 is more widely supported and carries a job title; MeCard is shorter, so the code is smaller. The same details in both formats, with byte counts from the tool.
• A customer saved my number from my contact QR but it does not work for them from outside Saudi Arabia. What went wrong?The contact card stores your number exactly as typed, so a number starting with 0 is saved in local form and cannot be dialled from abroad. Type +966 and rebuild it.
• How do I make a QR code that takes customers straight to my Google review page?Copy the review link from your Google Business Profile, put it in a QR code as it is, and check that it opens the review form before printing it for the counter.
• How do I make a QR code that opens my restaurant's PDF menu?A QR code cannot hold a PDF, only its link. Upload the menu to your site, put the link in the code, and replace the file at the same address later without reprinting.
• How do I make a QR code that opens a ready email for returns, with the address and an Arabic subject?The Email type builds a mailto code with the address, subject and a starter body, encoding Arabic so it arrives intact. It opens the mail app and sends nothing by itself.
• How do I make a QR code on my shop door that dials our 920 unified number?The Phone number type builds a tel code that opens the dialler with the number filled in and never calls on its own. How to type the number and when to use +966.
• My guest Wi-Fi has no password, and another network is hidden; which security option do I pick for the Wi-Fi QR?When to choose No password, when WEP, and when to tick Hidden network in a Wi-Fi QR code, and what the tool writes inside the code in each case.
• My Wi-Fi QR scans but the phone will not join the network. Where is the problem?The network name is case-sensitive, the security type must match the router, and the password must be exact. How to check what is in the code and fix it.
• I printed my QR code in my gold brand color on white and now it will not scan. Why?Light gold on white has a contrast ratio of about 2.1 to 1, which the tool flags as low. How to pick a darker shade of your brand color, and why gold on black fails too.
• The tool says my content is too large for a QR code. How do I fix it?Each error correction level has a byte limit, and Arabic uses two bytes per letter. Three ways out, with real figures for 700 and 1,200 letters of Arabic text.
• I have heard of fake QR stickers placed over shop codes; how do I protect my customers?A real code and a fake one look the same. Print the address beside the code, check your stickers regularly, and never take card details through a code. Practical steps.
• Is my Wi-Fi password or contact data sent to a server when I use the QR code generator?The tool builds the code in your browser and sends no links, passwords or contact details to any server. But anyone who photographs the printed code can read it.
• On a flyer, is a QR code better than a short printed web address?A code saves typing and carries long links; a printed address can be read, remembered and trusted. Why combining both works best, and how to do it.
• My app is on the App Store and Google Play; how do I make one QR code for both?A static code holds one link and cannot tell which phone is scanning. The fix is a download page on your site with both store buttons, and the code opens that page.
• Can a QR code show my product ingredients as plain text without needing the internet?Yes. Type the text itself in 'Text or URL' instead of a link; it is stored in the code and appears on scan with no connection. The limits: byte size and no formatting.
• How do I make a QR code that opens a ready SMS to my number with a contest keyword?The SMS type builds an SMSTO code with your number and keyword, so the messaging app opens ready and the customer sends it. And why to print both beside the code.
• How do I see visits from my printed QR code in Google Analytics?A static code counts no scans, but a UTM-tagged link makes its visits show up as their own source in your reports. How to set it up, and what you will never see.
• How do I check a QR code works before I print a thousand flyers?A pre-print checklist: read the stored content letter by letter, fix contrast and inversion warnings, keep the margin, and scan a real-size proof with several phones.
• How do I add an HTML email signature to Outlook on desktop or on the web?Paste a formatted Arabic or English signature into classic Outlook, new Outlook or Outlook on the web, and what the Word engine may change in how it looks.
• I set my signature in Gmail on the web; why doesn't it appear when I send from the Gmail phone app?Set a signature in Gmail on the web but it never shows on mail sent from your phone? The app usually has its own setting; paste a plain-text version there.